Airline Reservations
These can be made or reconfirmed by the Front Office.
E-Tickets can be printed by Front Office by sharing the ticket to Reservations@houseofwaine.co.ke
Check out time
Our check out time is 10.00am. For a late checkout please make your request as early as possible as this is only subject to availability of rooms. Charges apply, Please contact Front office on extension 100 for further details.
Credit Cards
We accept the following cards:
- Master Card
- Visa
- American Express
Medical & First Aid Services
First aid kits are available in the premises. For minor injuries, please contact the nearest staff member. Please note that our staff are not medical professionals.
For medical assistance, we can direct you to nearby medical facilities or arrange for a qualified doctor to assist you.
Laundry & Housekeeping Services
- 24-hour room service
- Daily housekeeping
- Laundry; See laundry price list
- Wake-up calls
- Special request amenities (e.g.., extra pillows, beddings, shoe cleaning)
Please contact the front desk to arrange any of these services or for further assistance.
Lost & Found Service: If you accidentally leave behind an item, our team is here to help. Please contact the front desk promptly, and we will do our best to locate and return your belongings. While we handle items with care, we appreciate your understanding that the hotel is not responsible for items that are lost or stolen.
First Aid
There are fully stocked first aid kits around the property. Should there be a minor injury please contact the nearest member of staff. Please note the staff are not fully qualified medical personnel. For any serious injury or in case of doubt always ensure that a fully qualified doctor is called immediately.
Fire & Emergency Services
- Fire Safety Measures: Our hotel is equipped with modern fire detection and suppression systems, including smoke alarms, fire extinguishers; all regularly maintained to ensure your safety.
- Emergency Exits and Evacuation Plan: Clear signage and well-lit escape routes are located throughout the property. Please familiarize yourself with the emergency exits upon check-in.
- Hotel Security and Assistance: Please contact the front desk at any time for immediate support.
In Case of Emergency: If you notice a fire or any emergency situation, please: Alert the front desk or hotel staff immediately.
Internet Services
All rooms have access to the free Wi-Fi and the password is in the welcome letter on the reading table. Please dial 0 for assistance.
Laundry
Please see the list in your in- room folder. For collection, please call Front Office by dialing 0. Please note that laundry is chargeable.
Lost and Found
Lost items are collected and retained by Housekeeping. Please contact Front Office on ext 0. Please note that items not collected after a month shall be disposed of.
In-Room Amenities
Enjoy a comfortable and convenient stay with our range of in-room amenities, designed to enhance your experience. Our amenities include:
- Complimentary high-speed Wi-Fi
- Flat-screen television with DSTV channels
- Mini refrigerator and coffee/tea making facilities
- Luxurious toiletries and fresh towels
- Comfortable bedding and linens
- In-room safe
Tips
We truly appreciate the valuable contributions of our staff in making your stay comfortable. If you'd like to show your gratitude, please feel free to leave your tips in the staff-tip box located at reception or add them to your bill. Kindly note that we do not accept tips in cash.
Place this at the bottom.
Other Guest Services
- Swimming Pool: We have a heated pool and it is available for use between 0700hrs & 1900hrs. Pool towels are available at the Pool Pavilion.
- Parking Facilities: Safe, accessible, and spacious parking options.
- Designated Smoking Area: For your comfort and convenience, a dedicated space is available in the upstairs terrace, pool pavilion, garden area & your room balcony.
- Tour and Activity Bookings: Let us help you plan local excursions, sightseeing tours, or tickets to local events.
- Taxi and Transportation Arrangements: Assistance with booking taxis or arranging transportation for your convenience.
Nairobi National Park
At 117km2 the park is the only wildlife reserve located so close to a major city. Despite its location it is one of the few parks in Kenya where you can be certain of seeing a black rhino in addition to lion, leopard and buffalo, four of the Big Five. It also incorporates the Nairobi Safari Walk, a cross between a zoo and a nature trail.
| Non-Residents | Adults / $60 | Child / $35 |
| Vehicle/Driver Entry Fee | 20 USD | |
| Tour lasts approx. 2½ hours - Open daily 7:00am – 6:00pm |
David Sheldrick Wildlife Trust
The Trust is a small but well organised charity that is passionate about the welfare of animals in captivity and wildlife management. At the sanctuary less than 10 minutes away from the city, visitors can come into close contact with orphaned baby elephants at play and can also sponsor the trust by 'adopting' them.
Entry is 20 USD plus 60 USD park entrance fee per person plus 20 USD for the vehicle and driver entrance fee.
Open weekdays strictly between 11:00am – 12 noon only
Booking is required at least 3 Months prior to the intended visit date.
Giraffe Center
The Giraffe Centre was created by the African Fund for Endangered Wildlife (A.F.E.W.). The aim of the Centre is to educate Kenyan schoolchildren about wildlife conservation and also afford you an opportunity to hand feed the rare and wild Rothschild giraffe.
| Non-Residents | Adults / 15 USD | Child / 7.5 USD | |
| Open daily 9:00am – 5:00pm |
Utamaduni Crafts Centre
A former house plays host to this unique shopping experience incorporating various outlets each selling a variety of interesting and vibrant African products which are ideal souvenirs and gifts.
Matbronze Art Gallery & Foundry
For everyone interested in wildlife sculpture, Matbronze is an exciting and unique gallery where you can purchase wonderful bronze pieces.
Kazuri Beads
Founded in 1975 by Lady Susan Wood to teach jewellery making to the poor, Kazuri produces handmade, ceramic jewellery and tableware. Today Kazuri still provides opportunities for local women to make a living by producing truly unique pieces. Here you can visit the workshop and also purchase jewellery and tableware.
Karen Blixen
This museum was the original home of the Danish Baroness, Karen Blixen on whose book the film ‘OUT OF AFRICA’ is based. The property was restored by the Danish government and retains much of the original furniture which gives visitors a useful glimpse of life in Kenya in the early part of the 20th Century.
| Non-Residents | Adults / 12 USD | Child / 6 USD | |
Open daily 9:30am – 6:00pm |
- Talisman Restaurant
- Cultiva Farm Restaurant
- Wine Box (Cave a' Manger)
- Tamarind Brasserie
- Matteos (Italian) Restaurant
- Hartons (Karen Blixen Coffee Garden)
- Matbronze Art Gallery
Tumi Wellness
This is available on request by a third-party company known as Tumi Wellness. See More.
Please also note that upon booking confirmation the services will be done in the comfort of the guest's room.